Returns of opened products are not accepted unless there is a justifiable and provable cause, such as a defect or damage during transit. Once opened, human consumption products cannot be repurposed, and therefore, we must carefully assess each case. If you believe your product is faulty, please contact us within 7 days of receipt with details and photographic evidence of the issue.
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If an incorrect product was ordered, a handling fee of 15% will be charged. This fee does not include return courier costs. The customer is responsible for returning the product to our physical location at 46 Dijon Road, Lorraine, Port Elizabeth, 6070, for inspection. After inspection, if the product is found to be in resellable condition, a refund or exchange will be processed, less the handling fee.
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In the event that a product is deemed faulty upon inspection, we will either refund the purchase amount or provide a replacement at no extra cost, including the cost of return shipping.
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As our products are natural and results may vary from person to person, returns based on dissatisfaction with the product’s effectiveness cannot be accepted. Factors such as water intake, diet, exercise, and individual health conditions significantly impact results. We do not offer medical advice or guarantee specific outcomes. Please refer to our Disclaimer for more information.
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Approved refunds will be processed within 7 working days via the original payment method or an EFT to the customer’s nominated bank account. Proof of purchase is required to initiate a return or refund.
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Green Gold Moringa products are intended to support overall well-being and are not a substitute for professional medical advice or treatment. Individual experiences may vary, and adequate time should be allowed to assess the product’s impact, given its natural composition.
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We appreciate your understanding and are dedicated to addressing any concerns promptly and fairly. For assistance, please contact us via our customer support channels.
At Green Gold Moringa we take great care in the hygiene of all our participants from planters to harvesters, handlers and sales representatives ensuring that our controlled air-dried (dehydrated) Moringa is of the highest nutritive quality and gets from tree to you in the soonest possible time! That way we feel that you are getting the most benefit from Mother Nature’s Miracle Tree. The complete health product that will provides the vitamins everyone need, but also improve overall health as well. Green Gold Moringa Products can be ordered online from
https://www.greengoldmoringa.com/shop
or at selected Health Shops and Pharmacies across SA.
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